As this is my first internship. I decided to give myself the best chance in a 5 star resort & A ; spa hotel to heighten my experience. to develop my professional attitude and to be in a world universe in the workplace. This study is an account of my feeling during a 6 month internship class in one of the best hotel concatenation that located in Thailand. To go a professional in hotel industry is non every bit easy as every pupils from SHMS thought. Knowledge and experiences are non plenty in the existent life. but we need our motive and our passion to last merrily in this worldwide industry.

Mandarin Oriental Dhara Dhevi Chiangmai

Figure: Mandarin Oriental Logo
Mandarin Oriental Dhara Dhevi Chiangmai is one of the best watering place and resort hotels in the universe. located on 60 landscaped estates in Chiang Mai. Thailand. This resort hotel employs more than 350 employees. Even though this resort has established for merely nine old ages ( Since September 2004 ) but with direction experience of the Mandarin Oriental group. it attracts every sorts of invitee from a really simple traveller to a member of a royal household and it is a really popular topographic point for Chinese talking portion as good.

The invitees come here to see the aura of Lanna. northern Thailand. Meeting the ultimate ambiance. high category suites and to be impressed by a perfect services. This resort is awarded in the ‘World Travel Awards’ web site for 11 awards since it has established which is less than ten old ages. Therefore. this resort hotel is one of the best picks and they can vouch their measure of service and installations for all sorts of invitee. The Management Structure The Management Structure of Mandarin Oriental Dhara Dhevi Chiangmai

Figure: Organization Chart

Since this resort hotel is located in 60 estates and is remarked as a ‘6 Stars Hotel’ by the invitees. therefore the organisational construction has to hold a director of every sections and mercantile establishments to form a perfect service and overview for the invitees.

Undertaking and Duties
As a direction trainee at a 5 star hotel. I had a duty to revolve eight mercantile establishments in F & A ; B service section. Which are including breakfast. Chinese eating house. Gallic eating house Thai eating house. Cake store. two pools and Private Dining ( room service ) . During my first twenty-four hours of internship. I had an orientation with Ms. Narissa ( HR helper ) to understand the background of Mandarin Oriental and how this concatenation manages their employees to go a professional forepart of the invitees.

For my first 10 yearss. Rene Bennett ( Assistant F & A ; B Manager ) scheduled me to pass one twenty-four hours per one mercantile establishment to larn the organisation. service criterions. agenda and teamwork every bit good as to overview the jobs of every mercantile establishments. After 11 yearss of revolving. I was agenda to be in ‘Akaligo’ which is an international breakfast for one month. My undertaking was to be a hostess and besides serve the invitees. To retrieve the faces. names. guest’s reaching. going and the guest’s favorite been my chief undertaking at the breakfast. I was besides given a undertaking of making wine list and to overview the invitees need at Akaligo and present the undertaking to Carmen Mauthner. a Director of F & A ; B.

The following undertaking was at the ‘Cake Shop’ for two months and a half. For this clip. I had a really large duty to develop upper degree of the store which may necessitate for structural alteration or investing. reexamine back of the house set up/ organisation. show the thought to polish service. to make 3 drinks offers for the month of May and to larn cashiering procedure. After completed my 2nd undertaking. two out-of-door swimming pools call ‘Loy Kham Pool’ and ‘Colonial Pool’ were my following mark. To make nutrient and drink publicity and implement the publicity at the pools was discussed with Mr. Nattawat. a Private Dining & A ; Pools’ Assistant. Finally. the last topographic point I proposed to travel was ‘Le Grand Lanna’ . a Thai Restaurant.

It was far more than challenging. because I had to absorb the professional teamwork service from the staff and director at that place. I supposed to polish the service and to understand the guest’s needs from different civilizations. Taking orders/reservation. explicate the inside informations of Thai nutrient and to carry through how to be a professional hostess. covering with tour groups. V. I. P and an unexpected invitee were my last nonsubjective at this hotel.

During my internship. I besides had an chance to travel support other mercantile establishments in the hotel when there was non adequate staff or there was some particular event in the hotel. For illustrations. nuptialss. Chinese New Year. Valentine’s Day. Cigar & A ; Whisky Night. GM Cocktail. etc. Agenda and working program

As a direction trainee. I was supposed to be really flexible for every agenda in the hotel. My earliest displacement was from 5AM to 4PM. the latest displacement was from 3PM to 1AM and I besides scheduled for a split displacement which was from 11. 30AM to 2. 30PM so 6PM to 11PM.

This is one of my agendas at “Cake Shop”

Figure: Example of the Agenda

Experiences
2nd Asia Pacific Water Summit
Mandarin Oriental Dhara Dhevi was chosen to form the topographic point. nutrient and drinks for the 2nd Asia-Pacific Water Summit meeting on the 19th – 20th of May 2013. I was chosen to be one of the staff from Mandarin Oriental to serve the premier curates from 30 states in ‘Holding Room’ which was a topographic point for holding their java interruption.

We were necessary to acquire ready at 4AM to dress up and acquire on the coach to C-MICE in Chiangmai and were supposed to stand by from 5AM to 5PM on the twenty-four hours. During the twenty-four hours at Water Summit. there was non assorted go oning every bit much as we thought. therefore I decided to assist another squad in one V. I. P. meeting room. we prepared bites and hot drinks before the first meeting started.

One of the challenges during that long twenty-four hours was to clear everything from the first meeting so prepare for the 2nd meeting in 10 proceedingss and of class. everything had to be perfect. Even though I was holding my biggest force per unit area of functioning a really high degree people but that is one of the best chances that I think non many pupils will be experienced for their first internship. I was really proud of myself and of class I will utilize this experience to develop my future calling.

Figure: Second Asia Pacific Water Summit
Motivation
I was taught to be a professional from SHMS but one thing I did non clearly understand was what does professional really means. In this resort and spa hotel. the hierarchy is non every bit of import as to work as a squad. One image that inspired me to go a director who could be in a conversation of the colleges but ever in a good manner was seeing Mr. Torsten Van Dullemen ( General Manager ) taking orders from the invitees when “Cake Shop” was holding a awful twenty-four hours during the Thai New Year Festival hebdomad. Mr. Torsten taught me with a narrative of dropping balls. he said “We ever have a pick for our life. merely like taking a ball to resile.

For our business and nerve-racking. we can take to resile it with a gum elastic ball because we could catch it once more after we drop it. For our wellness and household are likely to be a boulles ball. these are the things that you could non resile because if you drop it merely one time. nil will return like how it used to be. ”

Figure: Name ticket for Water Summit

Benefits
Career accomplishments
A manner to use my accomplishments
Experience company civilization
Compensation
New accomplishments
Time direction accomplishments
Learn to be on my toes
Received guests’ personal electronic mail and concern cards
Professional assurance
Professional connexions

Obstacles
Excessively much work and besides non adequate work sometimes
Competition with other direction housemans
I did non hold plenty cognition about nutrient and drinks ( Wine. cocktails. etc. ) Did non utilize my accomplishments every bit much as I thought
Limited clip during each mercantile establishments
First clip for about everything
Cashiering and accounting battles.

Decision
I gain more than experiences and it is more than larning. To work like a professional in a hotel industry is improbable to be easy or hard. it is depends on your finding and chance. I prefer working more than analyzing at school. For me. to analyze at school agencies to follow the books and theory. but to work and to cover with something existent is to larn from world and to accomplish my end in the hotel industry. Thank you SHMS for giving me the chance to admit out of text editions and thank you Mandarin Oriental Dhara Dhevi Chiang Mai one time once more for promoting me because now my dream came one measure closer.

Mentions

Facebook. ( 2013 ) . Dhara Dhevi Chiangmai’s exposure. [ Online ] . Available from: hypertext transfer protocol: //www. facebook. com/photo. php? fbid=586504254713453 & A ; set=pb. 10784595257928
8. -2207520000. 1378676084. & A ; type=3 & A ; theatre. [ Accessed 1 September 2013 ] .

Simplyhired. ( 2013 ) . 8 things you can acquire out of an internship. [ Online ] . Available from: hypertext transfer protocol: //blog. simplyhired. com/2013/05/8-things-you-can-get-out-of-an-internship. hypertext markup language. [ Accessed 1 September 2013 ] .

World Travel Awards. ( 2013 ) . Latest Nomination. [ Online ] . Available from: hypertext transfer protocol: //www. worldtravelawards. com/profile-1675-mandarin-oriental-dhara-dhevi-chiang-mai. [ Accessed 1 September 2013 ] .