1. Introduction
1. 1. Background of the survey:

In the universe. without the practical cognition. theoretical cognition is valueless. From this point of doctrine. section of Business Administration of Manarat International University. has introduced an internship plan with a position to accomplish practical cognition associated with the different Fieldss of concern. Therefore. after academic instruction this internship plan is great chance for me to see the existent concern universe. get practical cognition and to be a smarter universe concern professional. The gained experience will be helpful to complete my BBA plan. For the ground I do my internship at BANGLALINK.

Today. telephone is a portion of our mundane life. Nowadays. the phone is non merely used for doing calls. among many other maps it’s used for pass oning through text-messages and so called multi-media messages. every bit good as to link us to the cyberspace. The chances that lie in the telecom market seem endless and the turning demand for nomadic telephone systems is making a global market. The telecom industry is today non merely by agencies of 1000000s. but by agencies of one million millions. Actors in this industry are seeking the most profitable markets throughout the universe.

There are six nomadic phone operators exist in the telecom industry of Bangladesh Grameenphone. Banglalink. Aktel. Citycell. Warid. and Teletalk. All the telecom operators are viing with each other in different manner. Supplying telesales services are one of the ways for telecom operators to viing with each other for addition the figure of endorsers. Since Mobile phone has become really of import for the users for daily communicating. nomadic phone operators are supplying so many other installations to their clients apart from merely speaking over phone.

I am really much grateful to the authorization of BANGLALINK for giving me the chance to finish my internship in this organisation.

1. 2. Rationale of the survey:

This internship study contains all the information that I have gathered at the clip of my internship plan in BANGLALINK. My subject is report “Telesales Prospect & A ; Practice of Banglalink” . All these information will assist me to happen out and place assorted Scopess and restrictions advertisement policy of this company. This is the basic principle behind the survey. Besides. it would be a great chance for me to acquire practical cognition about telesales of a company like BANGLALINK.

1. 3. Objective of the survey:
The survey attempted to research and analyze the present telesales form of Banglalink. Particularly the aims of the survey were as follows:
Broad Aims:
To indentify and analyse the Telesales Prospect & A ; Practice of Banglalink. .

Specific Objective
To carry through this aim we need to cover the following-

I. To place the Telesales objectives & A ; Working procedure of Banglalink

II. To measure how they take Observations through calls.

III. To measure the Customer Satisfaction about Banglalink Telesales

1. 4. Scope & A ; Duration of the survey:

Specifying the range of the survey is a wide facet to be described. Still the Telesales Department helped me to fix the study. On the other manus. due to some confidential declarations there were troubles to happen out some information as good.

The survey covers the Telesales Practice & A ; Prospect of Banglalink. It focuses on Telesales of BANGLALINK. Theoretical cognition is non plenty for a pupil. There is far difference between theoretical cognition and practical field. So. these two should be synchronized. This study is the consequence of three months internship at BANGLALINK. I worked as an internee in BANGLALINK from June 2 2012 to august 10 2012. In add-on. I have completed this internship period successfully. Specifying the range of the survey is a wide facet to be described. Still the Telesales Department helped me to fix the study. On the other manus. due to some confidential declarations there were troubles to happen out some information as good.

1. 5. Methodology of the survey
This is a descriptive research. which has undertaken penetrations and understanding about Measurement of Working Strategies of BANGLALINK. This study is prepared based on primary and secondary beginnings. The relevant information has collected through direct interview of the forces engaged in assorted section of BANGLALINK. The secondary information has collected from different files. company web site. etc.

1. 6 Types of research

This is a descriptive research by nature. It has connected with depicting the features of peculiar issues. specific anticipation and narrative of fact. 1. 7 Beginnings of informations:

For roll uping the required information. I have used different beginnings or methods like the followers: Primary Datas: To roll up all these informations. I had to concentrate on my call with the clients who could give the existent information that was required to fix an reliable study. •Direct conversation of Official records

•Observation of assorted organisational processs
•Interview with the Customer. Colleagues.

Secondary Datas: Mentioning to the secondary beginnings I chiefly used the web site of Banglalink and other organisational paperss that I could pull off to analyze on the intent of fixing the study.

•Annual study of BANGLALINK
•Official website-www. Banglalinkbd. com
•Manual of different sections

1. 8 Restriction of the survey:

Fixing such intense study. requires immense sum of information. While fixing this study. many restriction and hinderance have been faced to traveling on farther. Still I managed to convey up the best within my entree bound. The restrictions those I confronted largely are –

I. The major hinderance that I faced was. Banglalink Telesales Department was unwilling to portion or unwrap some information which was truly required to fix the study due to confidential issues. II. While carry oning the survey was to pass on with the selected corporate clients because they were really busy with their regular occupations. III. As. I had more dependance on the primary beginnings. so there might be some degrees of inaccuracy with those collected information. Confidential information sing past selling and gross revenues information was non accurately obtained.

2. Overview Of The Company

2. 1 Background of the Banglalink

Orascom Telecom Holding S. A. E ( OTH ) . one of the most dynamic telecommunications company in the universe. was established in 1998. Originally an Egyptian company. headquartered in Giza. Egypt. now operates in more than 10 states and has grown to go the largest and most diversified GSM ( Global Systems for Mobile Communications ) web operator in the Middle East. Africa and Asia. With nine licences covering the part. Orascom Telecom has positioned itself as a prima telecommunications pudding stone in emerging markets of this part. In fact. most of its companies are taking the industry in the state they operate. notably Mobilink in Pakistan. It is besides the largest capitalized company on the Cairo & A ; Alexandria Stock Exchange.

Banglalink was the last add-on to the GSM household of OTH when on October 20th. 2004. Orascom Telecom announced the existent purchase of Sheba Telecom with a cost of 60 M $ . every bit good as the company’s re- stigmatization under the name of Banglalink with the leveraging promise to supply the people in Bangladesh. quality service at the most low-cost monetary values suiting to their communications demands. It is besides deserving adverting that an unprecedented success of gross revenues consequences followed the Commercial launch of Banglalink on the 10th of Feb 05.

In September 2004. Orascom Telecom Holding acquired a nomadic services company. Sheba Telecom ( Pvt. ) Ltd. in Bangladesh with a countrywide GSM licence valid until 2011. Since so. OTH has installed new direction. upgraded the web and re-branded the company as Banglalink. Banglalink has quickly deployed new web substructure. put up a distribution web and points of sale. and designed complete commercial programs to offer high quality voice and information telecommunications services at competitory monetary values to the people of Bangladesh.

OTH operates a GSM web in Bangladesh and provides a scope of prepaid and prepaid voice. informations and multimedia telecommunications services. As of 28 February 2010 banglalink already has 20 million endorsers. Banglalink has an approximative market portion of 24 % .

2. 2Company History
Month & A ; YearParticulars & A ; Events

November 1996Sheba received License for GSM
September 1998Operation Starts
April 2004Reached 50. 000 Subscribers
September 2004Orascom took over Sheba
November 2005Launched new mass prepaid merchandise “be linked” January 2006Reached 1 million endorsers
Launched prepaid new connexion monetary value after million grade publicity Launched sum 18 Ladies first spouses
May 2006Reached 2 million endorsers
October 2006Reached 3 million endorsers
September 2007launched desh Rong. a prepaid bundles for heavy on-net users December 2007Reached 7. 08 million endorsers. established itself as 2nd largest operator catching AKTel June 2008Reached 9. 46 million endorsers and continued to be the 2nd largest operator. September 2008Reached 10. 14 million endorsers and continued to be the 2nd largest operator. February 2011Reached 20 million Subscribers

May 2011Merged With Vimpel Company

Table 1: Company’s History

2. 3Parent Company – Orascom Telecom Holding
Few old ages ago. Orascom Telecom Holding has started their concern and has already established themselves as one of the largest pudding stone telecommunication company in the universe. Basically. they are making their concern in Middle East. Africa. and Pakistan and in Bangladesh every bit good. They are supplying the GSM web.

They started their concern in Egypt in 1998 with MobiNil and still they are spread outing their concern throughout the universe. They have already owned a immense market portion in many states. But. in Bangladesh. they have taken over Sheba Telecom and started their concern to supply the people of Bangladesh quality service at the most low-cost monetary values suited to their communications demands. 2. 4 Vision:

Banglalink understands people’s demands best and will make and present appropriate communicating services to better people’s life and do it easier.

2. 5 Mission:
Banglaink’s mission is to supply the best quality services to the clients. value to the stockholders. and a dynamic on the job environment for its employees.

2. 6 Commercial Selling and Gross saless:
Sheba re-branded its operation under the trade name “Banglalink” shortly after it was acquired by OTH. Banglalink provides its endorsers with basic voice services. messaging services and value-added services. Banglalink offers a prepaid and postpaid telephone service. Banglalink has entered into international rolling understandings with more than 250 operators. Banglalink provides client support through a 24-hour a twenty-four hours. seven twenty-four hours a hebdomad call centre.

Banglalink sells its nomadic telecommunications services through indirect channels and Banglalink-owned stores. Banglalink has understandings with sole national distributers. In add-on to this indirect channel. Banglalink owns and operates stores in major metropoliss. which besides act as a point of service and supports its clients.

Banglalink gives the highest importance on the quality of our coverage to guarantee that the clients have the best experience while utilizing the service.

2. 7 Telesales Practice & A ; Prospect of Banglalink

Hours of Operations of Customer Care Center:

•9:00am – 9:00pm

•3:00pm – 9:00pm ( Fridays )

•9:00am – 6:00 ( Saturdays ) ( Except Government Holidays )

Hours of Operations of System Support Unit:

•9:00am – 10:00pm ( Except Fridays & A ; Government Holidays )

Hours of Operations of Care Line:

•24 hour / 7days a hebdomad.

Hours of Operations of Credit Management Unit:

•9:00am – 10:00pm ( Except Fridays & A ; Government Holidays )

Hours of Operations of Franchise Support Unit:

•9:00am – 8pm

Telemarketing Unit ( telesales section )

•9:00am – 6:00pm ( Except Fridays & A ; Government Holidays

2. 8 Operations in Bangladesh

Headquarter

Tigers’ Den.
House # SW ( H ) 04.
Bir Uttam Mir Shawkat Sharak.
Gulshan-1. dhaka-1212.

Sub office
Telesales and Campaign Department.
Land position edifice
3rd floor & A ; 4th floor
Gulshan- 2

Sub Office 2
Customer Data Collection
Siam Tower. Jashim Uddeen Road
Uttara.

2. 9 Numbering strategy

Banglalink uses the following numbering strategy: +880 19N1N2N3N4N5N6N7N8 Where. 880 is the ISD codification for Bangladesh and is needed merely in instance of dialing from outside Bangladesh. 19 is the entree codification for Banglalink as allocated by the Government of Bangladesh. Excluding +880 will necessitate utilizing 0 in topographic point of it alternatively to stand for local call. hence 019 is the general entree codification. N1N2N3N4N5N6N7N8 is the subscriber figure.

2. 10 CSR ( Corporate societal duty ) :
Banglalink focuses its CSR on the field of followerss:
•Tradition & A ; civilization of Bengal.
•Beautification of the metropolis towns.
•It is the official patron of Bangladesh Tourism Corporation. •It has under taken the voting run to vote for Cox-bazaar and sunder-boon and •Cleaning Cox-bazaar.
•It has provided Trolley for the riders of Zia International Airport •Telesales Prospect & A ; Practice of Banglalink

2. 11 Organization Chart

Figure 1: Banglalink’s Organisation Chart

2. 12 Functional Department of Banglalink

Banglalink comprises of seven major sections. Those are as follows:

•Sales
•Marketing
•Human Resources
•Customer attention
•IT & A ; charge
•Administration
•Finance
Each section at Banglalink operates in different facets but they are
inter-related and complement each other.

2. 13 SWOT Analysis
SWOT is the acronym for Strengths. Weaknesses. Opportunities and Threats. It is an analytical model to assist sum up in a speedy and concise manner the hazard and chances for any company across the value concatenation. A good SWOT should look into internal and external factors impacting the issue at manus. -Factors refering to the internal environment of the company. These are normally classified as Strengths ( S ) or Weaknesses ( W ) -Factors that refering to the external environment of the company. These are classified as Opportunities ( O ) or Threats ( T ) .

2. 14 Strengths
?The premier strength that can besides be perceived as the most competitory advantage of Banglalink is their current market portion in the telecom industry. ?Secondly the company under which they are runing is the Egyptian telecom giant Orascom. So when they foremost invaded the market in 2000 their chance clients were holding a positive image. ?Their ability to present the advanced and clients focused services at the right clip is besides their another strength. ?Market section in Asia is monetary value sensitive. By following this tendency Banglalink serves its clients with New and attractive pre-paid alongside Post-paid bundles. ?Customer attention section of Banglalink is rated as among the most efficient in the concern can besides be considered strength. ?Effective determination doing abilities of Banglalink are besides another important factor that enables them to last the cut-throat competition of the industry. ?Huge fiscal base of Banglalink enables to widen its operations. ?Tight control over gross revenues procedure gives Banglalink strength. ?Low cost supplier sing its rival.

?Moreover its part to our economic system can be noteworthy.

2. 15 Failings
?The greatest failing of Banglalink™ is its web. Banglalink is weak from the side of web coverage in rural countries and small towns though its web is strong plenty in towns. ?The new direction is seeking to make a system where each person is responsible and accountable for his responsibilities. So bureaucracy creates in the Banglalink. ?There are unequal human resources.

2. 16 Opportunities
?The people are ready to see Banglalink as a entire different entity from its predecessor and are willing to give it another opportunity to re-invent its image in the market ; non an issue to be taken lightly by the company. ?Still around 90 % of Bangladeshis are non nomadic users of which a great part is populating in rural countries. As 85 % people of Bangladesh are populating in rural countries. Banglalink has a great chance to capture a immense market portion by offering the highest sensible monetary value and distributing strong & A ; effectual web coverage. 2. 17 Menaces

?While in the true sense it had been Banglalink who started this monetary value war with its M2M bundle. it has created a series of monetary value cuts that many operators failed to afford. After eight old ages of high call charges. Grameen has eventually decreased its rates. ?A menace non merely for Banglalink but besides for all other operators is new foreign investors are coming shortly in the nomadic industry of Bangladesh with immense capital and latest engineerings who can develop state broad web over one twenty-four hours through orbiter system.

3. Telesales objectives & A ; Working procedure of Banglalink

Unless a company Lashkar-e-Taiba people cognize how good it’s merchandise or service is they won’t be able to profit from it. Telesales is a manner to convey the offers to the bosom of the clients. Telesales Prospect & A ; Practice of Banglalink is truly singular. They had merely mark for 45. after that 65 and its increasing merely for the success. Now this unit has a mark of 100 gross revenues separately in one month. All tele-callers are carry throughing their mark with great satisfaction. Customers are now can acquire their connexions. sim in forepart of them. There are some Business Development Officers who are responsible to make the connexions to the clients at Dhaka. Comilla. Chittagong and a part of Norshingdhi. Banglalink is gaining a immense sum of gross from this Telesales section.

Banglalink’s gross rose by 27 per centum to $ 126 million in the first one-fourth of 2011. compared to the same period last twelvemonth. Bangladesh’s 2nd largest nomadic phone operator reached a subscriber base of 22. 13 million. 42 per centum more than the same one-fourth of the old twelvemonth. Telesales non merely for selling merchandises through package. this unit besides helps in deriving information about the place of Banglalink and besides to better where it needs. They are passionate about supplying a high-quality Telesales service. They use effectual methods of accomplishing aims and presenting the needed consequences maintaining in head the demands of their clients. They have a squad of extremely trained and experient agents who are experts in taking a non-scripted. bipartisan conversation with clients to making great consequences. Their offices are equipped with the latest Contact Center engineering designed to run into their end to assist Banglalink win.

3. 1 Objective of telesales
•Increased gross revenues and net incomes
•Reduced costs per sale
•Maximum phone productiveness
•Increased figure of assignments
•Increased client base
•Increased lead coevals
•Higher figure of qualified leads
•Higher figure of closed gross revenues
•Better client keeping
•More immediate feedback
•Better consequences through trial selling
•Increased local. regional. or national market portion
3. 2 Working procedure of Telesales Department

3. 3 Merchandises offered by Telesales unit

Telesales section do non offer the prepaid sim to clients. They offer merely Post-paid bundles. In the telesales unit they offer 4 post-paid bundles with one French telephone bundle bundle. They are– ?Inspire

?High value ( HV )
?Bundle-1 ( B1 )
?Bundle-2 ( B2 )
?Handset bundle bundle.
This unit chiefly focused on the Inspire Post-paid Packages. They have particular figure and installations foe Engineer. Lawyers. Teachers and physicians.

3. 4 Time
In Telesales section all the Tele-Callers have to come in the office at crisp 9. 30am. plants starts at 10. 00am and coatings at 6pm. But Tele-callers have to go forth at 6. 30pm. 3. 5 Tele-caller

There are 45 Tele-caller plants in telesales section. They receive call from IT section in a package system. Then offer a duplicate figure or any particular figure with many attractive offers. If clients want to acquire a new connexion they merely write down the name and reference of the client and set it down in package. By this package bringing officers get a samarium with this information in their cell phone.

3. 6 BDO ( Banglalink sim bringing officer )

After got the sms bringing officers once more do reach with the client to do him/her guarantee. Then he goes to client reference and gives them the sim. Positive side is BDOs have direct communicating with the client. So sometimes clients merely name them for a sim. So they sale more than companies. But both have a monthly mark. 100 for companies and 100 for BDOs. But the undertaking is run merely for Dhaka and Chittagong. And this type of sim clients can non acquire from any client attention or Banglalink service point.

3. 7 Customers
A Customer is anyone who uses our merchandises or service either for himself/herself or for the intent of change overing it into farther value add-on to be passed on to person else. 3. 8 BDO Allocation-DHAKA Division

3. 9 Observations through calls
Six Basic Needs of a Customer:
•Friendliness
•Understanding & A ; Empathy
•Fairness
•Control
•Options & A ; Options
•Information

3. 10 How to State “NO” ?
•Step 1: Never get down with an outright ‘NO’
•Step 2: Offer options
•Step 3: Let the client know what he/she can make.
3. 11 Managing Ailments:
•Listen
•Empathize
•Do non warrant
•Acquire more information
•Agree to a class of action
•Follow through

3. 12 Golden Rules of Service:
•Present a well groomed. orderly visual aspect.
•Smile!
•Project assurance & A ; warmth through your facial looks. •Enjoy people!
•Welcome the client by “Sir / Madam” or Name if licenses •Listen carefully to what the client has to state
•Beware of your organic structure linguistic communication and any bothersome idiosyncrasies •Always treat the client politely & As ; with regard
•Show enthusiasm for your occupation
•Speak easy and clearly in a well-modulated voice.

3. 13 Remove Communication Barriers:
•Language & A ; Dialects – should non utilize ( e. g. Chittagong or Sylhet speech pattern. make non talk English if the client does non ) •Avoid utilizing Jargons ( e. g. MSC. VLR. Provisioning. Command mistake ) •Do non be Loath to Communicate ( pay attending to what the client says and be genuinely/ interested ) •Control
Your Emotion ( take a interruption and portion your feeling. retrieve a good experience you had ) •Physical Disability ( hearing job. pharynx job. broken voice •Don’t Make Noise ( strike harding desk top with fingers. play music on computing machines. sneezing or cough aloud ) •Rectify mechanical/ proficient mistake ( virus scan. LAN connexion etc. )

3. 14 Conversation Quality Improvement:
•Using the charming words-please. sorry. thank you
•Addressing the client by name.
•Avoid stating negative words ( impossible. hard )
•Try utilizing words in favour of the client ( allow me seek for you ) •Repeat numerical and points
•Ask examining inquiries to acquire interested in the issue.
3. 15 Customer Satisfaction about Banglalink Telesales

The inhabitant life in the urban particularly in the Dhaka metropolis is going more busy and complex than old. In recent times many adult females are making occupation out of the house every bit good as their hubbies. As a consequence. both hubby and married woman could non happen out any clip for them self & A ; for care of their household besides and that is the ground now they are inclined to defame to electric communicating media as a manner of communicating method. More over because of high traffic jam on the street people’s life become stagnant in a individual point. So people want to mobilise their life as telecommunication industry makes people life set in gesture to any topographic point in the existence at any clip. Now. a individual with a nomadic phone is available for any clip. There are few operators in the market to run into the turning demand of the metropolis inhabitants need of the busy life for communicating. As a consequence there are hungry demands for communicating to do life more nomadic and nomadic phone industry is ready to research fulfilment of unmet demand.

For the high demand of the nomadic phone there are many unmet demand are waiting to get nomadic phone. But inquiry arises whether the bing operators. peculiarly Banglalink™ can fulfill its endorsers need as per their demand. During my internship programme I observed that Tele-Callers have to link 150 calls per twenty-four hours. Among 20calls feel interested and rest non interested or wants to pass on subsequently. But from 20 involvement calls the clients buy the offers. Some people get instant sim. From my experience it is truly an effectual pattern to advance and sell the merchandises. There are some inquiries that Banglalink can reply and it raises the satisfaction of the clients. I asked some clients through my call and besides during my work I Meet My supervisor and inquire some inquiries to cognize about the degree of satisfaction of the clients as because I did non acquire any informations from Banglalink. Questions and replies are—– ?Why do your clients buy from your company alternatively of the competition? – Answer— Low call rate than Grameenphone. Low monetary value

?What are purchasing determinations based upon and what is of import to your clients? Answer– Call rate
?Are your customer’s demands being met by your current merchandise or service offering? Answer- Yes
?Are your clients remaining loyal or are they shopping about? Answer –They are Loyal
?Are you maximising the relationships with your current clients? Answer –Yes. Telesales is for client keeping besides.
?Are your customers’ outlooks being met?

Answer–Yes. They can hold their merchandises immediately on manus. Customer’s satisfaction is the first and first undertaking for telesales section. Tele-callers are trained to act in positive mode with the clients. Besides. the clients are changeless attending of the trainers and seniors for their public presentations. There is complete quality control over the executives for best service handiness to their clients’ clients. Customers are ever answered in the same linguistic communication as desired by them. Tele-callers are trained to talk in callers’ linguistic communication and tone so that there is no trouble in screening out the issues. All these factors contribute to the success of this department and care of clients by the concerned client or Company.

So it can be assumed that Telesales unit is fulfilling the client by their advanced planning’s and offers. Customers like the manner that the companies are using to present the offers. Customers Privations to listen carefully. It is really rare that client do non desire to listen. But someplace a little lacking in their merchandises compelled the client to compare with the rivals like web of Grameen and Airtel.

3. 16 Findingss

A acquiring the result. we are now standing in such point from where we can reason some points based on the analysis. The findings can be summarized as follows:

?Most of the nomadic users in Bangladesh are under young person group. ?Bangladesh is pre-paid driven nomadic market.
?The few people normally with high income degree who use post-paid. now prefers Banglalink post-paid bundle for lower duty. lower call rate without any security money. ?Customers like to utilize Banglalink sim most. every bit good as Grameen phone sim. ?Most of the endorsers are remaining with Banglalink connexion for its uninterrupted attractive particular offers. As a consequence a great part is utilizing Banglalink as a 2nd SIM. ?Banglalink is in the highest place in doing trade name consciousness. Already. it achieved more than 90 % trade name consciousness. ?I-pack of Banglalink is a suited offer after enforcing revenue enhancement on SIM in the national budget. 2005-06. ?People appreciate Banglalink for its advanced program that is doing the nomadic market more competitory. And from it. clients are acquiring benefits. ?Overall Telesales section giving great attempt to increase endorsers of Banglalink.

4. 1Recommendations
As Banglalink is one of the reputed companies in Bangladesh. there are really small to urge about their merchandises and services. Banglalink has really low call rate and their connexion monetary value is besides really low. But client likes to purchase their postpaid sim because they can acquire it from their place. So I think they can get down place bringing system for some of their prepaid sim besides. If they do some attending to their web system I think they can acquire more clients. Another thing is most of the client acquire information about it from Television ad ; they should give more hoarding ad because hoarding is now a popular media portion. Some recommendations given below •Should make strong their web system

•Callers should hold more convening power.
•Should more careful about clients privateness
•Deposit money should be low
•Should give any particular gift to their high users.
•Attractive promotional points are necessary to fulfill the corporate clients as telesales is merely concentrating on Personal Packages. •Network installations should be broad.

•They should develop new competitory bundles for the corporate clients. •Increase the value added services
•Should be supervise the bing client and supply better service. •The complexness of the GPRS installation should be reduced
•BANGLALINK GSM should hold adequate portion timers to cut down the force per unit area of the full clip employees. •BANGLALINK GSM should keep a to the full structured human resource section. •Space in office for the employees should be broad.

4. 2 Decisions

After analysis the whole study I can reason that as the aspiration statement Banglalink as a novitiate cellular company has improved its status within a really short clip. It was done because of the right and proper selling policy of the company. The selling program of the company has proven right for the organisation because it’s distributing its concern bit by bit. But still it’s non the biggest cellular company in the state. GP is the leader in the market and Banglalink has got batch of facet to better the state of affairs. So be the market leader Banglalink must be really careful in the field of selling program and the success of the company is a affair of topic that how they are implementing the program. They are bettering and adding new technique for selling their merchandise. It is must to hold that gross is acquiring higher for the engagement of Telesales section of Banglalink. So if Banglalink become concern about the pattern of this section it is for certain from 2million it will lift 3or 4 million. This will drive Banglalink to the way of going leader in telecommunication Industry. Though it is raising so prospect and pattern of Telesales in Banglalink is admirable.

Affiliation study helps us to more efficient and more active to garner practical cognition it efficient for practical life. I worked there practically with skilled and knowing work force. I truly enjoyed my internship plan. I gathered practical & A ; working experiences and cognition about the merchandising scheme and different policies & A ; patterns of Telesales section.

I am truly really much grateful to the authorization of Human Resources Division of the Banglalink GSM. who created the chance of internship plan for the pupils. I am besides thankful to my teacher of Telesales section. all executives. officers and staff. who helped me with their cooperation and helpful attitude and for whom my mission was meaningful & A ; gratifying.

4. 3 Bibliography

owww. banglalinkgsm. com
owww. Google. com
ohttp: //www. quotecatcher. com/Module/Article/ArticleView. aspx? idArticle=126 ohttp: //telecom-infobd. blogspot. com/2009/12/banglalink. html ohttp: //www. thedailystar. net/newDesign/news-details. php? nid=189156