Have you previously visited this petrol station or is this your first visit? (Pernahkah anda dating ke stesen minyak ini atau ini yang pertama kali? ) First time visit (Kali pertama) Second time visit (Kali kedua) Numerous visit (Beberapa kali) Not sure (Tidak pasti) Do you become the regular customer for this petrol station? (Adakah anda menjadi pelanggan tetap stesen minyak ini) Yes (Ya) No (Tidak) (If yes, please answer the next question) Jika ya, sila jawab soalan yang berikutnya) How often do you come to this petrol station? (Berapa kerap anda datang ke stesen minyak? ) Once in a week ( Sekali seminggu) Only when needed (Bila perlu) 2 – 3 times a week ( 2 – 3 kali seminggu) How did you come to know this petrol station? (Bagaimana anda mengetahui mengenai stesen minyak ini? ) Friends and Relatives Advertisement Sign Board Closed to my house Are you satisfied with the service offered by this petrol station presently? Adakah anda berpuas hati dengan servis yang diberikan oleh stesen minyak ini? )

Satisfied Somewhat satisfied Not at all satisfied Highly dissatisfied Do you agree that the staff of this petrol station is very courteous and received you well when you first came at here? ( Adakah anda setuju bahawa kakitangan stesen minyak ini adalah sangat sopan dan menerima anda dengan baik apabila anda pertama kali datang ke sini) Agreed Do not agree Totally disagree Are you satisfied with the customer service support offered at this petrol station? Adakah anda berpuas hati dengan servis perkhidmatan pelanggan yang ditawarkan di stesen minyak ini? ) Extremely satisfied Satisfied Neutral Dissatisfied Extremely dissatisfied At the petrol station, how confusing do you find the following features of the fuelling process? Please rate. ( Di stesen minyak, berapa kelirukah anda mengenai process mengisi minyak. Sila nyatakan? ) Confusing Fairly confusing Not confusing Not at all confusing Fuel Nozzles (Nozel minyak) Where to position The car Posisi kereta) Payment Method (Kaedah bayaran)

Does it bother you when you are trying to fill up your car accurately to the exact amount you want? (Adakah ianya menganngu jika anda cuba mengisi minyak kereta anda dengan tepat seperti yang anda mahukan) Yes (Ya) No ( Tidak) Do you find hard to control the nozzle in order to get you the right amount of fuel? (Adakah anda rasa sukar untuk mengawal nozel ketika mengisi minyak untuk mendapatkan jumlah minyak yang betul? Yes(Ya) Sometime( Kadang kadang ) No ( Tidak ) Did you have friendship card of this petrol station? ( Adakah anda mempunyai kad keahlian di stesen minyak ini? ) Yes ( Ya ) No ( Tidak ) What kind of goods that usually you get when redeems the point? Please state it ( Apa jenis barang yang biasanya diperolehi apabila anda tebus mata di stesen minyak? Sila nyatakan. ) __________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Please give your comment to improve the service in this petrol station? ( Sila berikan komen anda untuk meningkatkan servis di stesen minyak ini) ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________