Strength There are many things that make good cordial reception and a enjoyable invitee experience. For those that are passionate about working in the industry. cordial reception is truly about handling each and every invitee as you would in your ain place and comes from a passionate bosom. Of class if the hotel had hospitable workers. it must besides hold a good leader with a good relation to his follower. In Crown Regency Beach Resort. their direction is good pull offing with proper criterions.

The occupant trough besides maintains intimacy to his/her employees to develop squad work to make their end. The strength of the employees is at that place team work that makes their work easier and merriment. They besides give regard to whom that is in the place like the section caputs. They besides give a good illustration to practicum pupils and develop them with the hotels criterions. Their front office staff is really nice in handling their invitee. as the guest arrived they informed the F & A ; B section to function a welcome drinks to their invitee. For me it is a soft manner of welcoming the invitee.

Front-office staff welcomes the invitees. give some drinks. carry their baggage and assist them register if they non reserve a room yet. Most of the invitee in crown regency hotel were Koreans. Taiwanes and few are Filipinos. The FO uses a cosmopolitan linguistic communication so that the other invitee could understand and can pass on good. They besides answer inquiries about the activities in the hotel and environing country. The safety of the invitee and staff is secured because the hotel had batch of cctv camera. They had cctv on the anteroom country. in dining country. in kitchen. in hallway. in an lift even in rooftop they had. in pool country and many more.

Their installations give leisure to their invitee and a scope of comfortss designed for the comfort of the invitee. including premium quality beds. air-conditioned suites with a overseas telegram Television. safe sedimentation box. hot and cold shower with complete bathroom comfortss and operator-assisted phone installations. they have Jacuzzi excessively. A newspaper was besides delivered daily in every room. High velocity radio cyberspace entree where you can maintain in touch to your love 1s and give amusement besides is available in lobby country. Their installations and comfortss were convenient to utilize and can worth your money remaining in this hotel.

Weakness Manpower! That is the primary demand of the Crown Regency Hotel. As what I had seen this hotel was the precedence of some tourer when traveling to Boracay which they can loosen up and bask their holiday together with their household and friends. Every summer. Boracay is ever a topographic point where the tourer and Filipinos wants to pass their holiday and some other tourer came from different parts of the universe. The tourers truly necessitate a hotel where they can remain in a few yearss or longer in Boracay.

When extremum season came. like this summer season. there were so many check-in in the hotel. We all know that the hotel is known for cordial reception industry and of class the Filipinos were besides known as being hospitable people. therefore the invitee should be entertained really good so that they will non acquire defeated and the value of their money worth they’re stay in the hotel. The invitee has many demands like when they were in other topographic point they most feel that their at place were they stay.

This hotel was deficiency of room attender and public attender. In instance of person was on twenty-four hours off or leaved the ___ for the following twenty-four hours will be ruined. because the room attender who was on responsibility. he/she will take over the assigned undertaking for the workers who leave. He/she will take the duty in making make-up room and ready room for the floors that assigned for the 1 who leaved. They merely have two public attenders but it was all right for 4 storey hotel. If there was a map in the map room. all of the staff was truly busy with their undertaking in consequence of delayed serviced. In effect they must add an extra homo resource.

Another thing that I observe the failing of this constitution was the attitude of the staff. We all know that there were some tourer invitees who can’t to the full understand English linguistic communication. sometimes some of the staff who were speaking with the invitee that can barely understand. he/she will give a bad remark with the invitee. They doesn’t attention if they talk that manner in forepart of their guest because they are confident that they’re non in problem.