Ebara Technology Incorporated Component Division is a subordinate of Ebara Corporation. Ebara Technology is known as a Research and Development focal point company. whose chief capable affair is on research and development for its concern operations. Ebara will ever run for research and development to increase added value to the merchandise and over and above research and development related cost decrease and fabrication engineerings. toward bettering it competitiveness and profitableness. ( R & A ; D – Ebara ( n. d. ) ) .

Finance

The fiscal position has the strategic aim in countries of the market portions. grosss and costs. profitableness. and competitory place. On the fiscal point of view of the new F-REX 600 millimetre Chemical Mechanical Polishing System will increase the gross revenues growing anyplace from 10 % to 20 % . This alteration or sweetening will order the terminal consequences of diminishing in the cost. increase higher quality and velocity. for a prompt response to customers’ demands. The operating cost will diminish anyplace from 15 % to 25 % for the ground that on common parts the volume will increase and with contracts already in topographic point the prognosis will travel up and the monetary value will travel down. A little figure of thoughts turn out to be profitable for the ground of research and development. and pre-marketing costs of transforming a promising thought into a profitable merchandise.

Customer

In the client value perspective we want to look at how the clients see us in all these countries. client keeping or turnover. client satisfaction and client value. Our end of keeping rate is to acknowledge the turnover and to supervise the public presentation over clip. “The chief aim is non to be at nothing. nevertheless to be at a place that is back uping our ends for growth” ( Customer Retention Strategy | Marketing MO. ( n. d. ) ) . Developing programs to increase client trueness and lessening turnover. Our company will put up meeting on a quarterly footing with clients with the docket being directed at on-time bringing per centum of sale from the new merchandise. and feedback from the clients. On clip bringing will be recorded and reviewed to pass on to our stockholders and employees. The company as a whole will be working with all current clients to keep a end 98 % or better bringing public presentation. Feedback whether it is positive or negative from our client is critical action for the growing of the company.

Internal Business Process

The internal concern procedure is to build a streamline procedure for the fabrication procedure. Manufacturing nonsubjective is make certain they have create a utile and efficient procedure that will imposed look into points at all operating locations. Paperwork will be turned in and the information is loaded into the database. The mark is recorded and a hebdomadal or monthly study is run. These studies are called Key Performance Indicator ( KPI ) or Key Success Indicator ( KSI ) . “These studies are a set of quantifiable steps that the company or an industry uses to estimate or compare public presentation in squad meeting of the strategic and operational goal” ( Cardinal Performance Indicators ( KPI ) Definition | Investopedia. ( n. d. ) . These studies will be posted in all appropriate sections and meetings are set-up for treatment to speak about great public presentation or what we need to better on.

Learning and Growth

The acquisition and growing of the company will depend widely on the cognition and preparation of all employees. In order to accomplish our vision production must be able to be ready for alterations and the ability to better. Our end will be focus in two different countries ; the first will be the production employees and the 2nd will be document control. Our purpose is for all directors and executives to maintain and open communicating with every employee in the company and all outsourcing providers of all pending and up and coming alterations. Every employee and the outsourcing providers will travel through a preparation plan on how to construct all countries of F-REX 600 millimetre Chemical Mechanical Polishing System. . Our aspiration would be to guarantee that each outside service and each and every in-house employee are trained and certified in their specified countries.

Finally we would desire to see some cross-training in all the countries. On the Document Control side will besides be following the same measure listed above. but because alterations will necessitate to be made quickly and some alterations will necessitate to be phased in. This section must be knowing of all facet of the Engineering Changes Notices and the Engineering Changes Orders. The end for this section is to be witting and aware of Engineering Changes Orders and Engineering Changes Notices. The focal point would be to do certain they have all signatures and it is blessing through all degrees. We will necessitate to continue by necessitating preparation. cross preparation and enfranchisement of each of employees in this section.

Decision

The guess of the balanced scorecard we covered all four countries: The fiscal side with edifice of the F-REX 600 millimetre Chemical Mechanical Polishing System we will be diminishing the cost. increase higher quality and velocity. where the client is acquiring their demands met. This proposal will convey net income because of the research and development. and pre-marketing cost altering thoughts into a profitable merchandise. Second on the client perspective side. the end is increase clients trueness and ever looking for ways to diminish the turnover rate. Customer satisfaction and client value by promoting face to confront meeting to maintain client/customers informed. The internal procedure is where we will happen ways to better the procedure. Key Performance Indicator will be set up in difference section so that each section knows how they are executing. And last is the acquisition and growing of the employees. We will concentrate on the production employees and Document Control. Training and traversing preparation is a major country because of all the alterations that will forthcoming. Document Control will be overwhelmed with infinite alterations and will necessitate to be premier and ready for the excess.

Mentions
Customer Retention Strategy | Marketing MO. ( n. d. ) . Retrieved from hypertext transfer protocol: //www. marketingmo. com/strategic-planning/customer-retention-strategy/ Cardinal Performance Indicators ( KPI ) Definition | Investopedia. ( n. d. ) .
Retrieved October 16. 2014. from hypertext transfer protocol: //www. investopedia. com/terms/k/kpi. asp R & A ; D – EBARA – Global Website. ( n. d. ) . Retrieved September 26. 2014. from hypertext transfer protocol: //www. ebara. com/global/en/company/rd. hypertext markup language