Myocardial infarction 2301 Winter Gear Distribution Case Study

wPlaces order
Confirm order and bringing day of the month. issues invoice confirms invoice fulfills order and ships goods follow up bringing conditions met. and payment received

wPlaces order
Confirm order and bringing day of the month. issues invoice confirms invoice fulfills order and ships goods follow up bringing conditions met. and payment received

Winter Gear Distribution
Winter Gear Distribution
FastFit
FastFit
1.

WGB
WGB
FastFit

FastFit

2.

A individual forces computing machine
A individual forces computing machine
Gross saless
Gross saless

scanner
scanner

Operationss
Operationss

Arrows| Flow of operation|
1| FastFit topographic points order with gross revenues forces over the phone | 2| Gross saless manually completes paper order signifiers and sends verification to Fastfit for each order and their bringing dates| 3| FastFit confirms for orders to be filled|

4| Operations fills and ships orders to Fastfit|
5| Accounting issues invoice to FastFit|
6| FastFit fulfills payment as agreed|
Local area network with 4 personal computing machines. pressman. and file waiter
Local area network with 4 personal computing machines. pressman. and file waiter
IBM ASA 400 system with 3 CRT-terminals
IBM ASA 400 system with 3 CRT-terminals
Accounting
Accounting

WAN to link sections
WAN to link sections

3. If clients call and ask for the position of their orders. the reply would by and large be simple because the order can be labeled as processing. fulfilled. shipped. or delivered. If the client wanted more inside informations. and depending on the tracking systems that the company uses. they may or may non be able to give them the general location of the order ( UPS map tracking ) . Companies would general privation to carry through orders in a timely manner. so forcing orders out of warehouses would be recorded and their position updated. hence. it is non much of a concern job. 4. Mistakes in make fulling orders are likely because. for illustration. for telling online. a client can general edit cargo references. or points in their cart while the order has still non been shipped. If the company operated like WGD and had no communicating between their departmental systems. confusion on the what. where. and how much of a customer’s order can be messed up or non reflect the alterations. Aside from the mistakes of treating orders. bringing can hold mistakes every bit good. such as late bringings or bringings to the incorrect references. The concern impact is that clients will be dissatisfied and frustrated due to the inefficiency of the provider company. They will kick about the seasonableness. or operation of a company which would harm the company’s repute and perchance diminish grosss. Bad reviews by clients can lose a company’s yesteryear clients or guard away new 1s. 5.

Stairss | Time elapsed |
Customer topographic points order with WGD| ~30-60 mins ( over the phone. non really clip devouring ) | WGD processes order | ~1 twenty-four hours ( must look into stock list. input order into system ) | WGD sends verification of order and bringing dates| ~within 1 twenty-four hours ( electronic mail. digitally ) | WGD fulfills and ships order| ~2 yearss ( bundles order. cheques it over. updates order system input. ships out ) | Customer receives shipment| ~3-4 yearss ( bringing is most clip devouring but since standard bringing is 5-8 yearss. fulfilment and bringing add up to about 5 if in U. S ) | WGD issues invoice | Occurs during delivery|

Customer fulfills payment| Varies. can be instantly or with a payment plan| WGD can probably transport an order within about 2-3 yearss but bringing clip will be between 5-8 yearss. This is non a concern job because most companies operate likewise with standard bringing times. nevertheless. WGD can better their efficiency. cut down mistakes. and increase client satisfaction if they updated their systems to be interconnected and more modern engineering. 6. A scanner in the Gross saless Department would cut down the clip needed to manually input procedure signifiers. A WAN web would besides be utile because it would link the Gross saless. Operationss. and Accounting Departments despite being in different edifices ; this decreases mistake chance and increases efficiency in processing. fulfilment. and cargo. ( See ruddy figures in diagram in Q2 for alterations in engineering to WGD ) .