1. 1. Mark the chief flows of goods and money in the diagram ( above ) and use a key or tabular array of descriptive elements to explicate your reply.
1. HQ contacts the provider and tells them how much of each merchandise the company needs.
2. The provider sends the goods to the FastFit warehouse.
3. The warehouse notifies HQ about having the goods and how much of each merchandise is in storage.
4. HQ tells the warehouse. which shops to direct the merchandises to. how much merchandise each shop demands and when the shop needs the merchandises.
5. The warehouse sends the proper sum of each good to the FastFit shops.
6. Customers come into the FastFit shops and pay money to buy the merchandises.
7. Shop sells the client the ware. receives money and personal information about the client and sends the happy client place with their purchase.
8. Store sends money and client information to HQ. Store besides sends information about what merchandises have been successful and which merchandises are non selling.
9. HQ tells providers which goods are traveling to be re-ordered. Besides HQ pays for the goods that the provider has supplied.
10. HQ tells shop directors how to put up and run the FastFit shops to enable the highest degree of success.
11. Supplier sends information about the goods that have been shipped to the warehouse and how much money is owed for the goods.
2. a ) List the specific points of information that are normally gathered at the POS ( Point of Sale terminus or hard currency registry ) and recorded when a client checks out ( excepting obtaining the individuality of the client which is covered in Q3 ) ? B ) What are three of import utilizations of this information at the shop by the shop director and by direction at the headquarters– a sum of six utilizations? ( use a tabular array ) ( It is of import that you give different responses/uses for shop director and the HQ )
Transactional Information
– POS Transaction ID
– Payment Type ( credit/debit )
– Date of Sale
– Time of Sale
– Amount Paid
– Amount Due
– Shop Details ( Name. Location. Branch )
– Promotion/ Discount ( if any )
Merchandise Information
– Type of Product ( Clothing/Accessory )
– Product ID
– Size of the Merchandise
– Product Brand
– Price of the Merchandise
– Quantity of Product
Staff Information
– Which employee sold the merchandise to the client
– Comparison on employee success
Shop Information
– Gross saless Promotions Happening
– How long the merchandise has been in the shop
– How many of the same merchandises remain in shop
– How popular the merchandise has been
Use of Information by Shop Directors:
Information Elementss Needed
Description of the usage
– Which Employee sold the merchandise to the client
– Quantity of points sold to the client
– Date and Time of the dealing
– Total Amount of money the client paid
– Directors can see which employees have been selling the most. They can place which employees have non been selling every bit much. They can supply inducements to promote employees to acquire more gross revenues – Type of Product
– Product Brand
– Quantity of Product
– Size of Product
– Directors can see which merchandises are most popular in the shop. Can implement new constructions to expose merchandises in a desirable mode. Can state employees which merchandises to to a great extent publicize to clients. Can maintain shop stocked suitably based on which points are most popular.
– Amount Paid
– Date of Sale
– Time of Sale
– Directors can see how much money the shop is doing on a day-to-day. hebdomadal and monthly footing. If gross revenues are slow during certain periods. direction might do a determination to put off some employees. If gross revenues are strong. direction might necessitate to engage more employees.
Use of Information by Management at Headquarters:
Information Elementss Needed
Description of Use
– Size of Product
– Product Brand
-Type of Merchandise
– Quantity of Product sold
– Gross saless Management can measure the information and understand which trade names are popular in which shop locations. Knowing the popular trade names they can reach the providers to refill goods. and seek implementing similar trade names to certain shop locations.
– Amount Paid
– Time of sale
– Date of sale
– Shop inside informations
– Payment Type
Income Management can look at fiscal success in each shop. If some shops are more successful than others. they can travel shop directors around to seek implement the successful tactics everyplace. Can besides implement certain payment techniques if a recognition card trade name is popular at a specific shop
– Promotions
– Type of Product
– Product Brand
– Size of Product
– Quantity of Product
Marketing Management can see which merchandises are the most popular in each shop. Can make advertizements that are catered to each single shop location. Can make new shop layouts to advance the popular points in shop and draw clients in.
3. a ) What are some ways to obtain the individuality of the client at the POS and to tie in this “identity” with more elaborate information about the client? B ) What concern actions could FastFit so take based upon this extra information?
Obtaining Customer Identity
Associate this Identity with more elaborate information
Actions based on Information Gathered
Have the client mark up for a FastFit client card
Customer created personal ID that gives the shop information on all the customers’ purchases. Shop will cognize what points are desirable to the client and when they make the most purchases. FastFit can utilize this information to give the client publicities towards their favourite points in the signifier of vouchers and promotional electronic mails. Besides the shop can e-mail client more information about their favourite trade names. and suggestions of similar merchandises the client might wish.
Credit Card Information
The customer’s recognition card gives personal information on where the client lives and what purchases they have made in the shop. The shop can set up more focussed advertizements in the locations where their clients live.
Ask Customers to make full out a study
Survey will derive information about how clients feel about the shop and FastFit’s merchandises. They can see if clients feel like the shop has issues. and what people feel demands to be addressed with the overall company. They can acknowledge certain issues and turn to them straight. These might include altering the overall shop ambiance or the quality of merchandises inside. If clients like a certain facet of the shop. FastFit can stress this. Possibly attempt and hold a more diversified merchandise mix or different advertisement modus operandi.
4. Assume HQ is responsible ( HQ issues orders to providers and determines what warehouse should present to shops ) for refilling stock list at the shops. a ) What information ( elements ) are needed and how are these used to make up one’s mind what ( the warehouse ) sends to each shop? B ) Where do the information elements come from? ( use a tabular array to unite the responses for a and B ) . degree Celsius ) List two grounds why we didn’t have each shop decide what ( refillings ) to order from the warehouse?
Headquarterss Duties
Information Elementss Needed
Beginning of Information
Merchandise Information:
– Type of Product ( Clothing/Accessory )
– Product ID
– Sizes of the Merchandise
– Product Brand
– Price of each Individual Product
– Quantity of Product needed
Computer check-out procedure system takes all of this information. as merchandises are being purchased and returned in the shop. Transaction Information:
– Date of Sale
– Time of Sale
– Amount Paid
– Amount Due
– Types of Products being sold at the clip
Computer check-out procedure system in shop takes in this information about how much was spent at the shop and at which times the most spending occurs. Besides directors can see state when the busiest times of the twenty-four hours. month and twelvemonth are merely by detecting client forms in the shop. Customer Information:
– Ages of clients coming into the shop
– Which gender ( male/female ) shops most often at the shop – Which merchandises the clients are buying the most
– Where does the client base live
– When do the clients purchase the most ware
Customer database formed by clients that are portion of the FastFit client card nine. The personal ID gives info about clients past purchases and their penchants toward certain merchandises. Surveys clients filled out which explains age. gender and shop and merchandise penchants. Computer check-out procedure system besides records client purchases to see what people like and how frequently they visit the shop.
Shop Information:
– Gross saless Promotions happening
– How long the merchandise has been in the shop
– How many of the same merchandise remain in shop
– How popular merchandises have been
Inventory tracking database in each shop keeps path of which points have non been sold. Store direction and employees keep path of tendencies and promotional trades traveling on within the shops. They can besides visually observe which points have been around for longer. and which points have been selling out really rapidly.
c. Management at HQ controls the refillings because they can supervise all operations across all of the shops. They have the power to do deliberate determination about each shop that would profit the company as a whole. If each shop were to refill the merchandises themselves. they would merely refill what is popular at each clip. HQ ensures that each shop is having the goods that will decently sell in the location that the shop is in. HQ can analyse tendencies on a larger graduated table. and implement advertisement schemes and merchandise mix based on the information tendencies. If refilling were left to the single shops. gross revenues and net income would be lost.
5. a ) Draw a system diagram that shows the cardinal information and merchandise flows between FastFit ( HQ and Warehouse ) and a provider. including the stairss for telling and invoicing and label each flow descriptively. This diagram will hold three circles. B ) Compare your pulling with the diagram demoing the flows that occur when a client buys something at a ( physical ) shop and explicate why the former is more complicated.
1. HQ decides what needs to travel into shops and orders the merchandises from providers 2. Supplier sends HQ a verification of the order and besides sends an bill for how much money is owed 3. Supplier sends the ware to the warehouse
4. HQ pays the provider for the merchandises
5. HQ contacts the warehouse and confirms that the merchandises have been shipped and accounted for in the warehouse 6. The warehouse sends an bill faux pas to HQ for keeping the merchandises and directing them out as necessary 7. HQ pays the warehouse the right sum on bill faux pas
1. Customer goes into shop and selects an item/items to buy
2. Shop receives money from client for the purchased merchandise
3. Shop records information and sends the info to HQ
B. The diagram above shown in the first portion of job 5 is more sophisticated than the latter diagram because it involves many more minutess. HQ must travel through a careful determination procedure even before telling the merchandises from the provider. After telling the right points. HQ must guarantee that the ware reaches the warehouse. and so the shop without any issues happening in between. This entails that HQ pays the provider and warehouse in clip. HQ has to cover with all of the physical determination devising every bit good as fiscal inside informations of each dealing. HQ pulls each component together.
6. Assume that FastFit central office receives and wages bills from providers. a ) How do they make up one’s mind whether ( i. e. which information elements does the HQ usage ) to pay and how much to pay? B ) From where do they acquire the information to do this determination? ( use a tabular array to unite responses to a and B ) .
Headquarters Decision Making:
Information Elementss Needed
Beginning of Information/ Decision
Pricing Information:
– Product ID
– Amount of Products being bought
– Price of each different merchandise
– Amount of merchandises being bought each season.
– Which merchandises FastFit wants to sell and ( in the hereafter ) which merchandises the clients have shown involvement in. Supplier would supply the monetary value of each merchandise.
Decision: HQ and provider would hold on a set monetary value based on how much of the merchandise FastFit would be buying. FastFit would desire to take and go on making concern with the provider based on what the clients have shown involvement in Warehouse Information:
– Warehouse cheques to see that complete order has arrived
– Checks for quality of merchandises
– Checks to guarantee that the right order has arrives
– Records the information about received stock list
Warehouse would supply the information about the order.
Decision: HQ would pay the warehouse when the information gets relayed that the order was complete and right. Warehouse and HQ would make up one’s mind on a set monetary value beforehand for each dealing that the warehouse performs. Delivery Information:
– Date and clip merchandises are needed by
– How speedy the bringing takes topographic point
– Location of shops from warehouse
– Location
Supplier would put a monetary value for the bringing of merchandises to the warehouse. Warehouse would put a monetary value for the bringing of merchandises to the shops.
Decision: HQ would potentially seek and negociate the monetary value for bringings with the warehouse and provider. If the bringing services proved to be dependable HQ would experience satisfied with the monetary value and procedure. Supplier Information:
– Where the provider is located
– Reliability of provider
– How speedy the provider can acquire the merchandise to the warehouse Supplier provides information about their procedures and how much they charge for the merchandises.
Decision: HQ would pay the provider based on how much merchandise they are telling and if the providers inquiring monetary value is sensible.
