Mcse Analyisis Essay, Research Paper
Job Task MCSE Analysis: Report to Participants
Michael Angelo
Southern Illinois University
June 1999
Overview and Summary
In readying for new MCSE scrutinies, between February 19th and March 16th of 1999 more than 2,800 computing machine professionals completed a study via the web. The intent of the study was a occupation analysis & # 8211 ; a description of the on-the-job activities necessary for places that MCSEs fill. Both employment trials and enfranchisements must be based on occupation analyses.
Because of the quickly evolving nature of the workplace, particularly in the engineering country, the occupation analysis did non follow traditional processs that enumerate lists of specific behaviours. Rather, working with a group of capable affair experts, the occupation analysis was based on the Job Task Matrix shown in Figure 1. This matrix combined six occupation responsibilities and eight proficient countries. Survey respondents rated the importance, trouble and frequence of each combination of occupation responsibility and proficient country. Contextual information was besides gathered on work environment and professional background.
Some 2,829 computing machine professionals from 86 states participated in this survey. Fifty-four per centum worked largely in the United States. Two-thirdss of respondents were MCSEs and half of these were MCSE +Is. Respondents reported passing an norm of 93 % of their clip on the occupation responsibilities included in the survey. This determination confirms the fullness of the Job Task Matrix
Respondents rated occupation undertakings ( single cells in the Job Task Matrix ) as Reasonably to Very Important, as Reasonably Difficult, and as done Monthly to Weekly. The high importance assigned to all occupation undertakings further supports the fullness of the survey.
The proficient countries of Security, Reliability & A ; Availability and Network Infrastructure received the highest importance evaluations. The countries of Resources, Hardware Devices & A ; Drivers and Desktop Computing Environment were judged to be less hard than the other proficient countries. Interoperability was the proficient country encountered least often.
The occupation responsibility of Troubleshooting was the most of import, and this responsibility along with Analysis and Design were the most hard. Job responsibilities in the countries of Management, Monitoring & A ; Optimization and Troubleshooting were encountered most often.
The accent assigned to specific occupation undertakings in the enfranchisement procedure should parallel the evaluations assigned by respondents to this study.
Methodology
Job Task Matrix & A ; Rating Scales
The nucleus of the occupation analysis was the Job Task Matrix that crossed six occupation responsibilities with eight proficient countries. Figure 1 presents the matrix and Table 1 defines the proficient countries. Each cell of the matrix represents a specific undertaking that subject-matter experts identified as portion of the occupation of an MCSE. Examples of specific occupation undertakings for first row of Figure 1 were:
-Analyze the concern demands for the system architecture.
-Design a system architecture solution that meets concern demands.
-Deploy, install, and configure the constituents of the system architecture.
-Manage the constituents of the system architecture on an on-going footing.
-Monitor and optimise the constituents of the system architecture.
-Diagnose and decide jobs sing the constituents of the system architecture.
Using 5-point graduated tables, study respondents rated each cell in Figure 1: ( a ) on the & # 8220 ; importance of the occupation undertaking [ matrix cell ] for successfully executing [ their ] occupation ; & # 8221 ; ( B ) on the & # 8220 ; trouble in going proficient at the occupation undertaking ; & # 8221 ; and ( degree Celsius ) on the frequence of executing the undertakings. Order of presentation of the proficient countries was randomized for each respondent. The order of occupation responsibilities was fixed.
Job Duty? ? Technical Areas Analysis Design Deploy, Install & A ; Configure Manage Monitor & A ; Optimize Troubleshoot, Repair & A ; Restore
System Architecture
Security
Network Infrastructure
Resources
Desktop Computing Environment
Hardware Devices & A ; Drivers
Reliability & A ; Availability
Interoperability
Figure 1. MCSE Job Task Matrix
Work Topographic point, Product Support and Demographic Questions
To understand the context of responses to the occupation analysis inquiries, the study asked inquiries about respondents & # 8217 ; work environment, merchandise support and professional background. Table 2 summarizes these inquiries.
Table 1. Technical Area Definitions for Job Task Matrix
Technical Area Labels Definition
System Architecture Unified directory services such as Active Directory and Windows NT domains. Connectivity between and within systems, system constituents, and applications. Examples include Exchange Server connections and SMS transmitters. Data reproduction such as directory reproduction and database reproduction.
Security Controling entree to resources ; Auditing entree to resources ; Authentication ; Encryption.
Network Infrastructure Network topology ; Routing ; IP addressing ; Name declaration such as WINS and DNS ; Virtual private webs ; Remote entree ; Telephony solutions.
Resources Printers ; Files and booklets ; Applications ; Web sites ; Databases.
Desktop Computing Environment Centralized direction of the user desktop environment ; Profiles ; Policies ; Scripts ; Local system constellation.
Hardware Devices & A ; Drivers Storage devices ; I/O devices such as pressmans and scanners ; Server computing machines ; Client computing machines.
Reliability & A ; Availability Hardware and package constituents that provide: ; Fault tolerance ; Load reconciliation ; Disaster recovery methods such as backup and restore.
Interoperability Communication and informations transportation between Microsoft and non-Microsoft merchandises and systems.
Table 2. Work Place and Demographic Question Areas
Question Area
Primary occupation duties
Primary calculating environment
& # 8211 ; Size
& # 8211 ; Complexity
Demographics
& # 8211 ; Professional Certifications
& # 8211 ; Time as a Computer Professional
& # 8211 ; Company a MS Solution Provider
& # 8211 ; Country worked in most of timeResults
Respondent Features
Respondents were solicited in two phases. During the first tungsten
eek of the three-week survey period, notices of the survey and its URL were posted on appropriate electronic, professional bulletin boards. Approximately 150 computing machine professionals completed the study during the first hebdomad. During the 2nd hebdomad of the survey period, electronic mails were sent to more than 20,000 references from a computing machine professional database maintained by Microsoft. Approximately 2,700 computing machine professionals responded to the study during the 2nd and 3rd hebdomads. The concluding sample included 2,829 protocols.
Because of the mobility of computing machine professionals and fluidness of electronic mail references, a precise appraisal of the response rate for the study can non be made. As is revealed below, the size and diverseness of respondents to this study make it one of the most comprehensive scrutinies of the work features of computing machine professionals of all time reported.
Completed studies were received from 2,829 computing machine professionals. Respondents had been computing machine professionals for a median of 5 to 7 old ages ; 67 % were MCSEs and half of these were MCSE+Is. Forty-four per centum of respondents worked for Microsoft Solution Providers and 54 % worked most of the clip in the United States. Respondents from outside the United States ( 46 % ) came from 85 states around the universe. Figure 2 presents the work location of all respondents.
Calculating Environment
Answers to calculating environment inquiries showed that respondents & # 8217 ; primary calculating environment: ( a ) had between 100-499 users ; ( B ) included between 5-25 locations ; and ( degree Celsius ) had between 6-20 waiters. Eighty three per centum of respondents had waiters at each location and 71 % had 2 or more spheres as portion of directory services.
Figures 3-5 show features of respondents & # 8217 ; primary computer science environment, connectivity demands and web services and applications that were portion of the information system. In the bulk of calculating environments: ( a ) web waiters were connected to the Internet ; ( B ) web sites were secured ; ( degree Celsius ) concern operation solutions were used to streamline concern procedures ; and ( vitamin D ) files and net sites were indexed. Connectivity demands were chiefly: ( a ) linking corporate webs to the Internet ; ( B ) linking single users at distant locations to corporate webs ; and ( degree Celsius ) connecting offices at distant locations to corporate webs. Most of the web services and applications investigated were included in respondents & # 8217 ; information systems.
Consequences
Respondent Features
Respondents were solicited in two phases. During the first hebdomad of the three-week survey period, notices of the survey and its URL were posted on appropriate electronic, professional bulletin boards. Approximately 150 computing machine professionals completed the study during the first hebdomad. During the 2nd hebdomad of the survey period, electronic mails were sent to more than 20,000 references from a computing machine professional database maintained by Microsoft. Approximately 2,700 computing machine professionals responded to the study during the 2nd and 3rd hebdomads. The concluding sample included 2,829 protocols.
Because of the mobility of computing machine professionals and fluidness of electronic mail references, a precise appraisal of the response rate for the study can non be made. As is revealed below, the size and diverseness of respondents to this study make it one of the most comprehensive scrutinies of the work features of computing machine professionals of all time reported.
Completed studies were received from 2,829 computing machine professionals. Respondents had been computing machine professionals for a median of 5 to 7 old ages ; 67 % were MCSEs and half of these were MCSE+Is. Forty-four per centum of respondents worked for Microsoft Solution Providers and 54 % worked most of the clip in the United States. Respondents from outside the United States ( 46 % ) came from 85 states around the universe. Figure 2 presents the work location of all respondents.
Calculating Environment
Answers to calculating environment inquiries showed that respondents & # 8217 ; primary calculating environment: ( a ) had between 100-499 users ; ( B ) included between 5-25 locations ; and ( degree Celsius ) had between 6-20 waiters. Eighty three per centum of respondents had waiters at each location and 71 % had 2 or more spheres as portion of directory services.
Figures 3-5 show features of respondents & # 8217 ; primary computer science environment, connectivity demands and web services and applications that were portion of the information system. In the bulk of calculating environments: ( a ) web waiters were connected to the Internet ; ( B ) web sites were secured ; ( degree Celsius ) concern operation solutions were used to streamline concern procedures ; and ( vitamin D ) files and net sites were indexed. Connectivity demands were chiefly: ( a ) linking corporate webs to the Internet ; ( B ) linking single users at distant locations to corporate webs ; and ( degree Celsius ) connecting offices at distant locations to corporate webs. Most of the web services and applications investigated were included in respondents & # 8217 ; information systems.
Job Duties
Figure 6 presents the primary occupation duties of respondents. The most frequent responses were: & # 8220 ; deploy, proctor, administer, and optimise an information system, & # 8221 ; and & # 8220 ; create schemes, plans, or designs for the information system of an full organisation, subordinate, or division. & # 8221 ;
Evaluations of Job Task Matrix Cells
Table 3 presents the mean importance, trouble and frequence evaluations for each cell in the Job Task Matrix. Figure 7 presents the mean evaluations for the proficient countries and Figure 8 presents the mean evaluations for occupation responsibilities. Overall, the occupation undertakings ( single cells in the Job Task Matrix ) were judged as Reasonably to Very Important, as Reasonably Difficult, and were done Monthly to Weekly. The high importance assigned to all occupation undertakings supports the fullness of this survey.
Figure 7 shows that the proficient countries of Security, Reliability & A ; Availability and Network Infrastructure all received a evaluation of Very Important. The countries of Resources, Hardware Devices & A ; Drivers and Desktop Computing Environment were judged to be less hard than the other proficient countries. Interoperability was the proficient country encountered least often.
Figure 8 shows that the occupation responsibility of Troubleshooting was the most of import, and this responsibility along with Analysis and Design were the most hard. Job responsibilities in the countries of Management, Monitoring & A ; Optimization and Troubleshooting were encountered most often.
Bibliography
Micr Soft Certified Tech
